Refund and Returns Policy – Ascend BioHoealth

Refund policy

Refund, Return, and Exchange Policy – Ascend BioHealth

At Ascend BioHealth, we are committed to delivering high-quality products and ensuring customer satisfaction. To maintain the integrity of our offerings, we have established the following refund, return, and exchange policies:

Refunds

Refunds are available for unopened products within 7 days of delivery, subject to a 15% restocking fee.
The cost of return shipping will be deducted from your refund.
Original shipping costs are non-refundable.

To request a refund, please contact us at care@ascendbio.health with your order details and reason for return.

Order Concerns

If you receive an order with missing, incorrect, or damaged items, please contact us at care@ascendbio.health within 48 hours of delivery. We will work with you to resolve the issue on a case-by-case basis and provide a suitable solution.

Cancellation Policy

Cancellation requests will be honored only if the order has not yet shipped.
To cancel your order, email care@ascendbio.health as soon as possible.
Once an order has shipped, cancellations are no longer possible.

Important Notes

Refunds, returns, and exchanges are not available for any opened products or requests made after 7 days from delivery.
We reserve the right to decline refund or exchange requests that do not meet our policy criteria.

If you have any questions about our policies or need assistance, feel free to reach out to us at care@ascendbio.health. Our team is here to help!

Refund policy

Refund, Return, and Exchange Policy – Ascend BioHealth

Refunds

Order Concerns

Cancellation Policy

Important Notes

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