Privacy Policy

Privacy Policy – Ascend BioHealth

This Privacy Policy describes how Ascend BioHealth collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ascendbio.health (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether as a customer, website visitor, or another individual whose information we collect under this Privacy Policy.

By accessing or using any of our Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other operational reasons. Any updates will be posted on the Site, with the “Last updated” date revised accordingly. Please review this policy periodically to stay informed about how we handle your personal information.

How We Collect and Use Your Personal Information

We collect personal information to provide, improve, and protect our Services. Below are the types of personal information we collect and how we use them.

What Personal Information We Collect

Contact Details: Name, address, phone number, and email address.
Order Information: Billing and shipping addresses, payment details, and order history.
Account Information: Username, password, and security questions.
Shopping Activity: Items you view, add to your cart, or wishlist.
Customer Support: Any information you provide when communicating with us.

We use cookies and other tracking technologies to collect data about your interaction with the Site, including:

Device and browser information.
Network connection details and IP address.
Site usage and activity data.

Vendors and Service Providers: Payment processors (e.g., credit card details), shipping partners, and website hosts (e.g., Shopify).
Online Interactions: Data from cookies, tracking pixels, or advertisements when you interact with our Site or emails.

How We Use Your Personal Information

We use your personal information to:

Provide Products and Services: Process orders, manage accounts, facilitate payments, ship products, and manage returns or exchanges.
Marketing and Advertising: Send promotions, targeted ads, and other marketing communications tailored to your interests.
Security and Fraud Prevention: Detect and prevent fraudulent or malicious activities.
Customer Communication: Respond to inquiries and improve our Services.

Cookies

Cookies help us provide a seamless user experience by storing preferences, powering analytics, and tailoring advertising. For more information about the cookies we use, visit Shopify’s cookie policy.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect functionality and your overall experience on the Site.

How We Share Your Personal Information

We may disclose your personal information to third parties in the following circumstances:

Service Providers: To vendors (e.g., payment processors, shipping companies) who perform services on our behalf.
Business Partners: To marketing and advertising partners for promotions or analytics.
Legal Compliance: To comply with applicable laws, respond to legal processes, or protect our rights and users.
Corporate Transactions: In the event of a business merger, sale, or similar transaction.

We do not sell or share sensitive personal information for purposes of inferring characteristics about you.

User-Generated Content

If you post reviews or other content on the Site, it may be publicly accessible. Ascend BioHealth is not responsible for the privacy or security of information you choose to share publicly.

Third-Party Websites and Links

Our Site may link to third-party websites or platforms. Ascend BioHealth is not responsible for the privacy or security practices of these external sites. Please review their privacy policies before sharing personal information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16. If you believe a child has provided us with personal information, please contact us to request its removal.

Security and Data Retention

We use reasonable security measures to protect your personal information. However, no system is 100% secure, and we cannot guarantee complete protection.

We retain your personal information as needed to provide our Services, comply with legal obligations, and resolve disputes. The retention period varies depending on the type of information and its use.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Right to Access: Request access to the personal information we hold about you.
Right to Delete: Request deletion of your personal information.
Right to Correct: Request corrections to inaccurate or incomplete information.
Right to Portability: Request a copy of your personal information in a portable format.
Right to Restrict Processing: Request limits on how we process your personal information.
Right to Withdraw Consent: Withdraw your consent for specific uses of your information.

To exercise these rights, contact us at care@ascendbio.health. We may require verification of your identity before fulfilling your request.

International Users

If you access our Site from outside the United States, please be aware that your data may be transferred to and processed in the United States. We comply with recognized data transfer mechanisms, including Standard Contractual Clauses, for international data transfers.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: